We're looking for an experienced UX Designer to join our Digital Team and help shape the online user experience for the British Heart Foundation (BHF).

About the Role: The British Heart Foundation (BHF) is embarking on a significant digital transformation, prioritising personalised customer experiences, boosting fundraising income, and improving support for individuals living with heart and circulatory conditions. As a UX Designer, you'll be pivotal in driving this transformation. You'll spearhead user research, identify key user behaviours, translate insights into practical recommendations, and deliver innovative design concepts that align with best practices. You'll work closely with our dynamic Digital, Marketing, Fundraising, and Engagement teams to craft and optimise impactful digital experiences. Key Responsibilities:

User Research & Discovery: Conduct thorough user research to understand user needs and behaviours.
UX Strategy & Design: Convert research findings into wireframes, interactive prototypes, and high-fidelity UI designs (preferably using Figma). Additionally, ensure all designs are inclusive and accessible to diverse user groups.
Trend Analysis & Innovation: Stay abreast of UX trends and implement best practices to enhance the user experience.
Stakeholder Communication: Effectively visualise, explain, and secure buy-in for design decisions from stakeholders at all levels.
Business Impact: Translate business objectives into user-centred designs that deliver tangible organisational impact.
Project Management: Manage multiple projects effectively, ensuring timely delivery and collaboration with various stakeholders.

About you As our ideal candidate, you bring experience conducting thorough user research and discovery, producing wireframes, interactive prototypes, and UI designs, ideally within Figma. With proven experience as a UX Designer, UI Designer, or similar role, you have a strong portfolio of design projects, a track record of staying ahead of UX trends, and a solid understanding of what makes an experience accessible to all users. Able to visualise, explain, and create buy-in for your work with stakeholders at all levels, you have a solid background in translating diverse business objectives into UX insights as well as designs that meet customer needs and drive tangible impact on organisational objectives. You have outstanding time management and organisation skills, demonstrated by your track record of managing multiple projects with different stakeholders across a wide-ranging business portfolio.

Belonging at BHF We celebrate and value the diversity of the communities we serve, recognising that embracing different perspectives and backgrounds strengthens our organisation and drives innovation. By fostering an inclusive environment where everyone feels respected and supported, we are better equipped to achieve our mission of helping people have a healthier heart for longer. To hear from our people, check out Belonging at BHF. Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

Working arrangements This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Benefits and development At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth. To find out more about our benefits you can download the Benefits document at the bottom of this page or check out our Benefits and Development pages. Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process The interview process may take place in-person or virtually via MS Teams.

How to apply It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement. Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey. We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly. Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

The British Heart Foundation

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