Yarn Collective is looking for a sales coordinator to join its team in London.

About us

Yarn Collective creates natural and recycled textiles in distinctive colour palettes, from subtle neutrals and pastels to deep and fiery hues. We work with leading interior designers, furniture manufacturers and hospitality clients, supplying them with textiles that help bring their chosen atmosphere to any design scheme or piece of furniture. We’re a collaborative and driven team, working in a fast-paced and fun environment, where everyone mucks in to make it all happen.

About you

We’re looking for a detail-oriented individual to join our team as a sales coordinator. This role is the administrative counterpart to our sales executives and sales managers, and plays a crucial role in our operations. While some administrative experience would be beneficial, what’s more important to us is a proactive approach and keenness to learn.

Key responsibilities:

be a key player in the Yarn Collective sales process, working with an energised and detail-oriented approach across the entire sales timeline
manage the processing of customer orders, reserves and queries with care and speed, always providing an excellent customer experience
provide rigorous support to the sales team, assisting with building quotes and sending details promptly, and handling new enquiries efficiently and personally
receive and process all UK client orders
check and reserve stock for clients, arranging cuttings for approval (CFAs) where appropriate
match orders with reserves and process orders to our warehouse in a timely fashion, following up to ensure orders are shipped without delay
build strong and valuable relationships with clients by keeping them informed of the progress of their orders, suggesting alternatives to out of stock or over budget textiles
if any issues arise with an order, work on own initiative to agree suitable action places with clients, escalating internally where necessary
maintain accurate client records with a high attention to detail, to ensure our database is always up to date
attend meetings with the sales team to discuss the delivery and pipeline of orders, following up with clients where necessary
provide excellent after-sales customer care, resolving any issues quickly and with care, escalating where necessary
be an ambassador of Yarn Collective’s company values, both externally and internally, raising the bar for industry standards

Additional duties:

be responsible for processing all sample requests, ensuring they’re sent out accurately and speedily, and updating clients where necessary with any outstanding samples
identify areas outside of your role where you can contribute valuably, bringing new ideas to the table with your unique experience and perspective in the business

Knowledge and skills:

excellent written and verbal communication skills
excellent organisational skills and attention to detail
proactive and adaptable, with a strong bias for action and hands-on approach
ability to work under pressure and in a fast-paced environment
positive with a can-do attitude and passion for the design industry
ambition and drive to contribute to our company-wide sales targets
confident in Microsoft Office

Employee benefits:

twenty-eight days holiday incl bank holidays
additional days off for our Christmas closure
private healthcare
generous target-driven bonus scheme for the entire team
regular team socials and company-wide get togethers
opportunity for growth within a forward thinking and ambitious company
an uplifting, supportive and lively working environment

Yarn Collective

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Sales coordinator