Sybarite is hiring a front of house studio assistant to join its team in London.

Our studio

Sybarite is a global design agency leading the ever-evolving face of benchmark retail, experiential culture and hospitality.

Founded in 2002 as a boutique studio dedicated to luxury retail, Sybarite has since grown into a global design agency with projects ranging in scale from masterplans and architecture to interiors and products.

Sybarite’s unique approach is reflected in the studio ethos and appreciation for the finer things in life, whether it be championing cuisine or promoting personal development.

Purpose of the role

To provide comprehensive front of house support to the office, while having responsibility for the organisation of diverse office tasks. It requires a flexible approach, carrying out other ad-hoc duties according to the office needs.

Deliver a warm, discreet and highly professional front-of-house experience, providing exceptional and personalised service to all visitors, including VIP clients, anticipating their needs and ensuring the day-to-day practicalities of the studio are managed seamlessly and with meticulous attention to detail.

Key relationships: clients, operations team, staff

Line management: studio manager

Personal skills:

three years and more reception/FOH experience
excellent phone manner essential – you need to be professional, articulate, quick and accurate
confident communication skills – you need to be warm, friendly, and smiley
organised and efficient – you need to take accurate messages, use your initiative, be on the ball and always aware of what is going on
ability to maintain a positive attitude
excellent verbal and written communication skills – excellent written and spoken English
strong time-management and organisation skills
smart presentation – you need to take pride in your appearance and always look presentable as the face of the company
personality – proactive, flexible and can-do attitude is essential, always going the extra mile
a calm approach to problem solving is essential
someone who is highly pro-active, able to come up with solutions to last minute changes
eager to learn

Technical skills:

previous experience in a similar environment
completed high school certificate or equivalent
commitment to delivering a high level of service
ability to work on your own and as part of a team
competent level of IT proficiency with good knowledge of the MS Office suite, knowledge of Adobe InDesign and WordPress is a bonus
knowledge and fluence in various business operations such as PLEO, Gett, and time management app a bonus

Areas of responsibility:

screening calls and taking detailed, accurate messages
cleaning, organising, and maintaining the reception area, meeting rooms and restaurant area
ensuring visitor refreshments are adequately stocked and that all crockery is clean, serving trays are wiped and glasses are polished
maintaining the meeting rooms area client areas ensuring refreshments are provided
maintaining the visitors log and ensuring contractors, visitors and guests are aware of office fire safety procedures
manage the booking of meeting rooms on a computerised meeting room booking system
booking couriers and taxi’s, local travel. Using the online booking of same day, overnight and international couriers
ensuring that post is collected daily and distributed
logging all incoming parcels and distributing as required
managing the company info@ inbox. Sorting spam mail and forwarding emails of importance to the correct department or person

Facilities:

having an eye for detail, doing floor walks – checking meeting rooms are perfect each time and the studio is presentable
liaising with other teams including the Kitchen team and cleaning team
weekly ordering of office food supplies
checking and ordering stationery supplies
replenishment of all first aid kits
setting up studio for staff wellbeing activities
reporting any facilities issues, if discovered, to the studio manager

Administrative duties:

providing support to the studio manager in daily studio operations
support of dounders and SMT in ad-hoc duties
supporting PA/AEs with catering for client lunch/breakfast meetings
sorting and distributing daily post
copying, scanning, printing when required
ensuring printers are replenished with paper
on a weekly basis, confirm team attendance with the studio. Relay numbers to operations team and kitchen
take daily register to ensure accurate attendance recorded for operations and H&S purposes
inform staff of weekly lunch menu and rota
assisting the studio manager to ensure intranet, IMS systems and procedures are maintained

Events:

assisting in event planning and participating in delivery of VIP service whether this be business events or in-house events
maintain company events calendar – a quarter in advance
ensure a range of company events are provided and calendar is inclusive

This list is not exhaustive and is subject to change with the requirements of the practice.

Company landscapes are constantly evolving. As such, the job descriptions and role expectations for each position are not set in stone.

They are reviewed and updated regularly to align with the changing requirements and strategic goals of the business.

This flexibility allows us to adapt to new challenges and opportunities, ensuring that our team remains agile and responsive.

We value adaptability and encourage our employees to embrace change as part of their professional growth and contribution to the company’s success.

Sybarite is an equal opportunities employer. We welcome applications from everyone and make all hiring decisions based on skills, experience and merit.

Applicants must have the right to work in the UK.

Sybarite jobs

Studio assistant