About 20.20

From Arsenal to American Express, Adidas to Ascot - you'll find our design and strategy at the heart of some of the world's biggest brands. We're a branding experience agency that creates work that inspires and excites, and we need talented, dynamic people to make it all happen.

The Role

Behind every great creative studio is someone who makes sure everything runs like clockwork. That's where you come in.

We're looking for a warm, organised, and experienced Studio Manager to be the operational heartbeat of our Highbury studio. From welcoming new starters on day one to organising the team breakfasts everyone looks forward to, you'll be the person who keeps our studio humming.

Working closely with our MD, Client Services Team, and Financial Controller, you'll look after the day-to-day operations that support our growing team and help us work smarter as we evolve.

What You'll Be Doing

Managing our Recruitment & Operating Systems
Lead recruitment from start to finish—finding the right people to join our team
Give new starters a brilliant first impression with a smooth, welcoming onboarding
Coordinate training and development opportunities so everyone keeps growing
Manage our bi-annual review process
Manage our HR portal and act as the key link between our sector HR team and 20.20
Calculate holiday allowances and manage our holiday and sick pay systems
Keep track of absences with care and efficiency
Process and monitor timesheets

Resourcing the Studio

Build and maintain relationships with talented creative contractors
Manage onboarding and contracts with creative contractors
Manage our creative contractor database so we can always find the right person for the project
Run our weekly resourcing meeting

Supporting Finance & Operations

Assist the finance team with onboarding new suppliers
Support the senior team with contract administration
Make sure we've got everything we need, from office supplies to equipment
Arrange travel for the team
Handle adhoc tasks that pop up in a busy agency
Keep our Highbury studio a space people actually want to work in

Keeping the Studio Running

Organise our monthly breakfasts and twice-yearly celebrations (the fun stuff!)
Support our growth by creating better systems and processes
Keep our operations documentation clear and current

About You

3+ years keeping a studio or agency running smoothly
Natural organisational skills and the ability to spin multiple plates
A genuine interest in people and creating a positive team culture
The ability to see around corners—anticipating what's needed before anyone asks
Confidence with HR processes and people matters
Proven experience with data management and operating systems, comfortable with technology, excel and various management tools
Excellent communication skills—you're as good in writing as you are in conversation
To be based in London and able to work from our Highbury studio at least 2 days per week

Salary Expectations and timeline

This role is offered at £38,000 to £45,000 based on experience. We would like to recruit and have our new studio manager join the team at the beginning of May to allow enough time for handover. This role is full time.

20.20

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