Bert Frank is seeking a head of product to join its team in London.

Location and travel:

London office: minimum two days per week
Birmingham factory: at least once every two weeks (often more when required)
occasional client visits with the sales team for bespoke and technical projects

About Bert Frank

Bert Frank is a British lighting brand known for bold, timeless design and exceptional in-house craftsmanship. All metalwork, assembly and finishing are carried out in our Birmingham factory, working closely with artisans and engineers. This role sits at the heart of the brand and is fundamental to the quality, performance and evolution of our products.

Role overview

This is a key, senior role responsible for everything product and technical at Bert Frank. From concept and design development to technical documentation, bespoke project management, production liaison and after-sales support, this person will own the full product lifecycle.

You will work closely with sales, operations, production and marketing, acting as the technical authority across the business and the main point of contact for non-standard, bespoke and complex product enquiries. While this role holds decision-making responsibility, it is fully supported by a team of in-house specialists and technical experts based in our Birmingham workshop. The role requires a strong understanding of all technical areas, with the ability to draw on specialist knowledge rather than personally knowing every detail.

Key responsibilities

Product development and design:

develop new products from concept to realisation, working across design, engineering and production
redesign and improve existing Bert Frank products to enhance design, engineering, usability, performance and quality
lead product development across all components, including: electrical components, Inline switches and dimmers cables, fixings and accessories, drivers, LED modules and control compatibility source, specify and test materials and components in collaboration with the factory
ensure all products meet technical, regulatory and production requirements

Technical documentation, master data and SKU management:

create a master product document containing complete and accurate information for every Bert Frank product. This document will be the single source of truth for all product data and must be meticulously maintained
create, structure and manage SKUs for all Bert Frank products, including standard and bespoke variations
ensure SKU logic is clear, scalable and aligned across sales, production, operations and finance
maintain accurate linkage between SKUs, drawings, specifications, finishes, components and pricing
produce and maintain all product documentation, including: tear sheets, installation guides, maintenance guides, 2D and 3D drawings, bespoke drawings and installation guides for client-specific projects, All required technical certifications and compliance documentation, including CE declarations of conformity
project manage the UL listing and certification process in collaboration with our in-house UL specialist
own full responsibility for all technical content across the website and marketing materials, ensuring accuracy, consistency and alignment with current product specifications
develop clear specification documents to support clients, designers and sales teams

Bespoke projects and client support:

manage the full project lifecycle for bespoke pieces, from initial enquiry to production and delivery
provide technical support to clients and the sales team for non-standard enquiries
produce bespoke drawings, specifications and installation documentation
act as a technical point of contact for clients when required
have direct contact with clients and distributors, in person and by email, when technical input is needed
be comfortable communicating clearly and professionally with clients and distributors, supporting the sales and operations teams as required
attend client meetings with sales when technical input is needed

Production and factory collaboration:

work closely with artisans and production teams in Birmingham
regularly review product quality, finishes and build standards
identify and implement improvements to production processes and communication
support the factory with clear drawings, documentation and specifications
help bridge communication between sales, operations and production

Exhibitions, installations and samples

Support exhibitions and trade shows, including:

technical planning, display and installation of products, either directly or by managing and coordinating installation teams depending on the situation
on-site technical support when required
oversee and manage all product samples used for client presentations and exhibitions
ensure samples are accurate, well maintained and aligned with current product specifications

Operations and after-sales support:

work with the operations team as a technical point of contact for after-sales issues within scope
assist in resolving technical queries, installation issues and product-related challenges
help identify recurring issues and implement long-term product or process improvements

Digital assets and file management:

own and maintain the product and technical structure within Dropbox
ensure files are clearly organised, current and accessible for internal teams and clients
maintain version control and consistency across all documentation

Marketing, brand and communication:

support marketing by ensuring all technical information is accurate and aligned with product reality
if comfortable, act as the face of design and product for video content, social media, product explanations and demonstrations
clearly communicate design intent, craftsmanship and technical detail

Working relationships:

sales team: technical support, bespoke projects, client meetings
operations team: after-sales support, delivery coordination, issue resolution
production team and artisans: design development, quality control, feasibility and improvements
marketing team: product accuracy, documentation and storytelling

Skills and experience:

strong background in product design, industrial design or product engineering
proven experience across the full product development lifecycle, from concept and prototyping through to certification, production and after-sales
excellent technical understanding of manufactured products, ideally within lighting or a related field
experience working alongside in-house specialists and artisans, with the ability to gather, interpret and apply expert technical input
strong CAD skills (2D and 3D)
experience producing clear, professional technical and compliance documentation
comfortable managing bespoke and made-to-order projects
strong organisational skills and attention to detail
confident communicator with both internal teams and clients
willing and able to travel regularly between London and Birmingham

Personal attributes:

highly organised and methodical
hands-on and detail-driven
comfortable taking ownership and responsibility
collaborative and proactive
passionate about quality, craftsmanship and design excellence

Why this role matters

This is a central, strategic role at Bert Frank. Anything product or technical related sits here. The right person will have a huge impact on the quality, clarity, efficiency and future evolution of the brand’s products.

Bert Frank

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