Cockpit is looking for a gallery and retail manager to join its team in London.

Title: Gallery and retail manager

Contract type: 24-month fixed-term contract

Hours: 10:30am–6:30pm, Tuesday to Saturday

Salary: £38,000

Start date: 4 January 2027

Reports to: CEO and COO

Works with: head of marketing, head of development and youth and community producer

Main duties

Gallery programme:

working closely with the CEO and COO to plan and deliver a rotating programme of exhibitions showcasing Cockpit makers, in collaboration with the wider Cockpit team and participating makers
manage exhibition install and de-install to a white glove service level, including shipping, unpacking and packing, display, lighting and presentation, all to a professional standard
develop relationships with makers, curators, the Cockpit team and the wider craft and design community to shape an ambitious, varied programme

Retail:

curate and manage a retail offer of work by Cockpit makers, balancing commercial performance with creative integrity
own sales targets, stock management, merchandising, packaging and pricing, working closely with the wider Cockpit team and makers
monitor and report on retail performance, identifying opportunities to grow revenue

Events and programming:

work with the CEO and COO to plan a regular programme of workshops, talks and private views, and take responsibility for the delivery and hosting of all programme strands
manage bookings, ticketing, supplier and maker liaison and on-the-night delivery of events, including all necessary security measures for special events
build relationships with local businesses, cultural organisations and audiences in the building and in the City of London to grow footfall and engagement

Team, marketing and operations

manage and develop the gallery and retail assistant and any casual/freelance event staff
working closely with the central marketing and communications team, implement strategies to drive new audiences to view exhibitions and attend private views, workshops, talks and demonstrations
lead on content planning for the promotion of the space, working closely with the gallery and retail assistant and head of marketing, to ensure it aligns with the wider Cockpit strategy. Secure and share relevant assets to promote the space and programme
oversee day-to-day operations of the space, including health and safety, security, opening hours and supplier and service provider relationships
manage the space’s budget, working closely with Cockpit’s finance tea
manage all shipping, unpacking and installing of stock and artworks for the retail space and rotational exhibition
manage all packing and shipping of gallery purchases to the end client
ensure a high-level, luxury feel to the packaging and presentation of purchased pieces to clients
represent Cockpit’s mission and values to visitors, press, partners and the public

Indicative two-year programme:

Person specification

Essential knowledge, skills and experience:

proven experience managing a gallery, retail space, or similar public-facing cultural/commercial venue (minimum of two years’ experience)
a strong network in, or knowledge of, contemporary craft, design, or applied arts
commercially minded, with a track record in retail sales, stock and merchandising
experience planning and delivering events or public programmes
experience planning and executing marketing campaigns and content planning to promote exhibitions and programmes
experience working closely and collaboratively with marketing teams
confident line management experience
excellent written and verbal communication skills – equally comfortable with a maker, a corporate visitor, a funder, or the press
highly organised, self-motivated and comfortable running a space with a high degree of autonomy
ability to provide occasional out-of-hours support for private views and events where necessary
a genuine enthusiasm for craft and supporting independent makers
proficient in M365 suite of programmes

Desirable knowledge, skills and experience:

proficiency with standard office and retail/EPOS tools; experience with gallery or CRM software
proficient in Photoshop
proficient in social media scheduling tools (e.g. Later, Hootsuite)
knowledge of project management software (e.g. Monday.com)

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