Role: Account Executive

Reports to: Account Manager / Owner

Duration: Full-time permanent 40 hrs pw (Hybrid office 3 days min)

About Deep

Deep is a boutique design agency that houses multi-disciplined creatives across brand, digital, campaigns and roll-out. We have a wide client base across sectors, but are proud to work with premium and luxury clients - those clients that are best-in-class.

We seek a new, motivated individual to join our account management team to assist on retainer clients, and one-off projects.

Purpose of the role

You would be supporting the smooth delivery of creative projects. That means helping the account team stay organised, proactive, and client-ready at all times.

Your job is not just admin - it’s about learning how strong client relationships and disciplined project management deliver great creative work.

Core responsibilities

Project and workflow support
Assist in building and updating project timelines
Track deliverables and flag upcoming deadlines
Take notes in internal and client meetings and circulate clear action points
Help maintain project status documents and trackers
Support the creation and adaptation of briefs between account and creative teams
Running small projects and tracking retainer tasks in our ticketing system.
Client CMS Support

Client support

Prepare meeting agendas and follow-up summaries
Support research for client pitches or campaigns

Administrative

Project and workflow support
Assist in building and updating project timelines
Track deliverables and flag upcoming deadlines
Take notes in internal and client meetings and circulate clear action points
Help maintain project status documents and trackers
Support the creation and adaptation of briefs between account and creative teams
Running small projects and tracking retainer tasks in our ticketing system.
Client CMS Support

What we’re looking for:

Commercial minded: You know how to keep projects on budget and on time.
Experienced in client service: With 1+ years of experience in a client-facing role (ideally an agency or in-house setting), you can adapt to fast-paced environments with ease.
Problem solver: You enjoy tackling challenges and delivering solutions across multiple disciplines.
Detail-oriented: You thrive on organisation, process improvement and efficiency.
Tech-savvy: While experience with project management tools is a bonus, training will be provided.
Websites/CMS knowledge: Ideally, you will have some experience with updating websites (WordPress in particular).

Why join Deep?

Our team is collaborative, supportive, and passionate about what we do. We embrace hybrid working, with a mix of in-studio and remote flexibility, and encourage all team members to share their ideas and perspectives.

Deep

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Account Executive