Fisher & Paykel is seeking an experience centre design consultant to join its team in London, UK.

12 month fixed term contract

Location: London

Main purpose of the role

The design consultant is responsible for interacting and conducting consultative discussions with prospective SDA customers and clients through our experience centre. Within this role, you’ll also assist with the calendar of events, co-partnered events, partnership opportunities and SDA lead presentations. Generate sales growth and deliver profitable growth in the short and long term, by providing a world-class premium luxury experience to all those who visit our experience centre.

Scope of the role

Delivers a world-class end-to-end customer experience across all key specifier, designer and architect touchpoints aligned to the F&P brand.

Role responsibilities

Experience centre consultant:

confidently host and lead groups of professional clients through the experience centre, bringing the Fisher & Paykel brand story and product experience to life
build relationships with SDA (Specifiers, designers, architects) in wider London, and throughout the UK through experience centre consultations and experiences
lead product specification for luxury residential projects, building strong relationships with key stakeholders and driving conversion
work collaboratively with the Global EC Chef and wider marketing team
understand what designers want/need from a manufacturer to specify product
play an active role in hosting, planning and delivering SDA and customer events of varying scale, across both daytime and evening experiences
understands and interprets architectural drawings and communicates confidently with design professionals
deliver product training that is sufficiently technical, but more geared to business benefits and competitive advantages
maintain the experience centre at the highest luxury level
have a sound understanding of health and safety, and role model sound health and safety practices and behaviours
manage daily activities to fully comply with all FPA health and safety system and policy requirements, and with legislation and regulations.

Design development:

deeply understands the key specifier community (kitchen/bathroom designers, interior designers, and architects [both interior and landscape]) and their environmental influences
keeps current on changes, competitor and customer trends and best practices that influence design development’s plans and key specifiers’ business
manages and cultivates trusting partnerships with existing key specifiers that leverage F&P’s brand and growth
ensures a seamless, brand-aligned representation of F&P’s value proposition across all touch points of the key specifier community
initiates, develops and attends designer network events and retail events at experience centres that strengthen existing, as well as create new specifier opportunities, by delivering a globally aligned representation of product and brand, cultivating a momentum of enthusiasm and pull for F&P’s brand, products and service
ensures all activities of design development are performed in compliance with country, state, and federal regulations and laws governing business

Product and brand ambassador:

ensures accuracy and completeness of F&P’s brand and product messaging are represented to all key specifiers (including design principles and objectives)
ensures accuracy, completeness, and availability of product assets (including product descriptions, specifications, drawings, cabinet dimensions and clearances for feasibility, fit and safety requirements) for key specifiers
acts as the design liaison for in-Market channel requirements

Health and safety

take all practicable steps to ensure their own safety at work
ensure that their actions or inactions don’t cause harm to any other person
follow all safety instructions and report all hazards and incidents in the workplace

Experience:

minimum of five years’ experience in the appliance or building industry, in a design, project management or sales/marketing role
premium/luxury showroom sales consultant
event planning and hosting experience
working experience with interior/kitchen designers and architects
proven experience at successfully developing strategic partnerships both externally and internally to deliver quality results
competent in Microsoft Office 365 tools – specifically Outlook, Teams, Word, Excel and PowerPoint

Qualifications

Qualification in either marketing, business or interior design preferred in conjunction with relevant design credentials.

Fisher & Paykel

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