Kaia Lighting is hiring for a customer service and client relations position remotely.

Kaia Lighting is a collectible design studio and atelier working at the intersection of craft, art, and architecture. We collaborate with leading designers and artisans to create pieces that redefine contemporary craftsmanship.

Kaia is based in London and New York, with its atelier rooted in Germany, reflecting our strong connection to both international design culture and European craftsmanship.

Our mission is to “liberate craft” — to challenge conventional boundaries, restore its cultural significance, and create a meaningful dialogue between design, material, and making.

As we continue to grow and expand internationally, we are looking for a highly motivated and disciplined individual to support our client relations and operational processes during this important phase of development.

Role overview

We are seeking a highly organised and self-driven Customer Service & Client Relations professional to join our team remotely. This role requires a strong sense of ownership, exceptional attention to detail, and a deep understanding of the design, lighting, or gallery environment.

The position is strongly operational and administrative in nature, with a focus on ensuring that all client-related processes are handled with precision and efficiency.

Key responsibilities:

prepare and manage quotations, order confirmations (OCs), and invoices with a high level of accuracy
handle and respond to client enquiries (mainla B2B) in a timely and professional manner
coordinate closely with internal teams to ensure smooth order processing and project follow-up
maintain clear and structured communication with international clients, galleries, and designers
ensure all documentation and client records are well-organised and up to date
proactively manage timelines and follow-ups to ensure a seamless client experience

Profile and requirements:

minimum three years of experience in a similar role within design, lighting design, collectible design, gallery or art-related environments
very strong organisational skills and exceptional attention to detail
highly self-motivated, disciplined, and reliable, with the ability to work independently in a remote setting
a solid understanding of lighting products and specifications
excellent written and verbal communication skills in English (native or near-native level required)
strong sense of ownership and accountability
ability to manage multiple priorities in a structured and efficient way
based in the UK or another European country
a genuine passion for design, architecture, and art, and a sensitivity to KAIA’s aesthetic and values

What we value:

precision, structure, and a high level of personal responsibility
a proactive mindset and the ability to anticipate needs and solve problems independently
a refined understanding of client expectations in the design and luxury sector
a strong alignment with our mission to liberate craft and contribute to a meaningful creative dialogue

What we offer:

the opportunity to be part of a growing international design studio at an exciting stage of development
close collaboration with leading designers, architects, and creative professionals
a flexible remote working environment
a role with responsibility and potential for growth as KAIA continues to expand

If you are highly organised, detail-oriented, and driven by a passion for design, architecture, and craft, we would be delighted to hear from you.

Kaia Lighting

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Customer service and client relations position