WHOOP is seeking a retail experience design specialist I to join its team in Boston, Massachusetts.

At WHOOP, we are on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is seeking a retail experience design specialist I to help bring the WHOOP brand and product experience to life across physical retail environments. As a member of the retail team, you will support the design and development of engaging, functional and distinctly WHOOP spaces that introduce consumers to our products and create memorable brand experiences.

In this role, you will apply your architectural training and design skills to help translate creative concepts into thoughtful physical environments. You will work cross-functionally with retail, brand, creative, operations and other partners throughout the design process – from early concepts and spatial planning through design development, documentation, production and installation.

The ideal candidate is a recent Master of Architecture graduate with strong spatial and visual design skills, a high level of attention to detail and an interest in applying an architectural design background to retail and experiential environments. You are curious, collaborative, comfortable working through ambiguity and excited to develop your craft in a fast-paced environment.

Responsibilities:

support the design and development of WHOOP retail environments, including stores, shop-in-shops, pop-ups, fixtures, displays, merchandising elements, signage and other physical brand touchpoints
translate WHOOP brand principles and creative concepts into compelling spatial experiences that balance aesthetics, functionality, product storytelling and the customer journey
develop architectural and spatial design concepts through sketches, plans, elevations, 3D models, renderings, material studies and presentations
support space planning and layout development, considering customer flow, product interaction, merchandising, accessibility and operational requirements
create and maintain design documentation that clearly communicates design intent to internal stakeholders, vendors, fabricators and other external partners
partner with cross-functional teams across Retail, Brand, Creative and Operations to understand project requirements and translate business and customer needs into physical design solutions
participate throughout the design process, from early concept development and design iteration through production, installation and launch
assist in the research and selection of materials, finishes, furniture, fixtures, lighting, signage and other environmental elements appropriate for WHOOP retail experiences
support prototype development and design reviews, incorporating feedback and helping refine solutions based on feasibility, cost, schedule and customer experience
collaborate with vendors, fabricators and external partners to communicate design requirements, review samples and prototypes and help ensure final executions align with design intent and WHOOP quality standards
help develop and maintain retail design standards, guidelines, templates and documentation that create a consistent WHOOP experience across different locations and formats
stay informed on trends and innovations across architecture, retail, experiential design, materials, fabrication and consumer environments, bringing relevant ideas and inspiration back to the team
manage multiple projects and design deliverables simultaneously while maintaining a high level of organization, accuracy and attention to detail
travel up to 10 per cent domestically and internationally to support site visits, installations, retail openings, vendors and project partners

Qualifications:

Master of Architecture (M.Arch) degree or BArch (Professional) required
zero to two years of professional, internship or relevant project experience in architecture, retail design, experiential design, environmental design or a related discipline
portfolio demonstrating strong architectural and design thinking, spatial problem-solving, visual communication and an ability to translate concepts into compelling physical environments
strong understanding of architectural design fundamentals, including space planning, scale, proportion, circulation, materials and detailing
proficiency with architectural design and 3D modeling, including Rhino; visualization tools, including KeyShot and Enscape; and presentation tools, including Figma
experience with Adobe Creative Suite, including Photoshop
ability to develop and communicate ideas through sketches, plans, elevations, diagrams, 3D models, renderings and presentations
strong visual sensibility and understanding of how materials, color, lighting, graphics, product and architecture work together to create a cohesive physical experience
excellent attention to detail with the ability to produce accurate, thoughtful and high-quality design work
strong written and verbal communication skills with the ability to clearly articulate design ideas and rationale to a variety of audiences
collaborative mindset with the ability to work effectively across creative, operational and technical teams and incorporate feedback into the design process
strong organizational and time management skills with the ability to balance multiple projects, priorities and deadlines
self-motivated, curious and comfortable learning quickly and operating in a fast-paced environment
passion for architecture, retail and experiential design, consumer experiences and the intersection of physical space, technology, fitness and wellness
strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The WHOOP compensation philosophy is designed to attract, motivate and retain exceptional talent by offering competitive base salaries, meaningful equity and consistent pay practices that reflect our mission and core values.

At WHOOP, we view total compensation as the combination of base salary, equity and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.

The U.S. base salary range for this full-time position is $60,000 – $85,000. Salary ranges are determined by role, level and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance and relevant education or training.

In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.

These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise and alignment with the role’s requirements.

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