NLA is seeking an account manager (architecture sector) to join its team in London.
London/hybrid, full-time.
Join the membership body for London’s built environment
NLA is looking for an experienced account manager to lead our architecture sector, drive sector performance, and manage a diverse portfolio of architecture members. This is a strategic, relationship‑led role suited to someone who excels at senior engagement, consultative account management, and building long‑term commercial value.
If you love working with leading architecture practices, understand how to create meaningful partnerships, and want to help shape the future of London’s built environment – we’d love to hear from you.
What you’ll do:
- lead NLA’s architecture sector, delivering the annual strategic plan and reporting on performance
- pversee a broad architecture membership portfolio, focusing on strategic account engagement and value
- develop tailored, consultative account plans to expand relationships and grow commercial revenue
- build strong relationships with Directors and senior leaders across member organisations
- communicate NLA’s value and opportunities clearly and persuasively
- maintain accurate pipelines, renewals and sponsorship data in HubSpot
- act as the architecture sector champion internally – sharing insights, spotting opportunities, and supporting programme development
- attend NLA and industry events to stay close to members and identify commercial opportunities
What you bring:
- advanced account management experience with large, high‑value client portfolios
- a track record of growing revenue through renewals, upselling and sponsorships
- strong communication and influencing skills at senior level
- commercial awareness and experience in sponsorships, partnerships or similar
- ability to turn sector insights into strategy and action
- highly organised, detail‑oriented and confident using CRM systems (HubSpot ideal)
- a strong networker who can build trust quickly
How success will be measured:
- strong, senior-level relationships across your portfolio
- delivery of the Architecture Sector strategic plan and OKRs
- 90 per cent net membership revenue retention
- 20 per cent growth in programme sponsorship
Our values
At NLA, we are:
- informed: deeply connected to sector knowledge and member priorities
- rigorous: structured, reliable and committed to excellence
- collaborative: working openly across teams and members
- responsive: proactive, supportive and member‑focused
Ready to lead one of London’s most influential architecture networks?
If you’re a strategic account manager who thrives on building relationships and delivering value, get in touch – we’d love to speak with you.
How to apply and equal opportunities
We are an equal opportunities employer and welcome applicants from all backgrounds. We celebrate and are committed to creating an inclusive environment for all employees. Adjustments for application or interview process are available on request.
Applications will close at midday on Friday 27 February.
To apply please follow the link on our recruitment page where you can send your CV and cover letter Danielle Rowland, Head of Operations. Please note that applications will only be reviewed where cover letters are included.
We reserve the right to close applications early if the right candidate is found, so we encourage you to apply as soon as possible.
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