Haberdashery London is seeking a senior sales manager to join its team in London.
Haberdashery London is an award winning London based design studio and lighting brand.
As a senior sales manager the core accountabilities of your role will be focused on growing the sales of our Collection through BTB and BTC networks.
As a key member of the team your knowledge and experience will be integral to the growth of the business and meeting the ambitions we have for our collection.
As a small team we have a shared responsibility for contributing to the success of the department and business overall. This not only includes commercial success but also customer satisfaction and product excellence.
Key accountabilities
Team:
- responsible for line management of junior sales team members ensuring their performance meets agreed expectations
New business development:
- collaborate with the department head to formulate a NBD strategy for given market/s to facilitate long term growth
- implement NBD strategy for given market with the support of department head and other departments as required
- define and implement account strategy for major potential and existing customers in collaboration with department head
- analyse sales data concerning current ranges as well as overall consumer requirements/trends in given market and contribute information to inform NPI/PD/NBD strategy
- extend the customer base by working with agents, dealers and direct clients (as applicable) in line with the company’s routes to market strategy
Sales and account management:
- drive sales with a high degree of autonomy to achieve sales targets, reporting directly to department head
- where applicable contribute to the development of performance indicators and metrics to monitor the performance of our products, customers and markets
- compile sales KPI reporting (as required) and participate in sales performance review discussions with management team
- work with customers to create price proposals which meet customers budgetary, technical and aesthetic requirements whilst maximising the sales, margin, turnover and volume on projects
- manage customer relationships ensuring that they are provided with an unsurpassable level of service at every interaction
- follow up on disputes and commercial complaints in order to assure positive and profitable customer relations
- seek customer feedback and provide it to department head in a timely and succinct fashion
- assist with the company presentation at internal & external events (trade shows, showroom events etc.)
- contribute to drafting and distribution of sales material to ensure customers are kept informed of all haberdashery NPI and PD updates
Project management:
- responsible for managing the project from brief to dispatch whilst building a positive, long-term relationship with the client
- ensure the customers requirements are met/exceeded by working effectively with production/design departments
- liaise with the production team to keep clients (and other project stakeholders) informed of the progress of their orders and agree suitable action plans when an order is delayed
- report regularly to the department head about the projects you are leading, raising any issues with scheduling, costs, design issues etc.
Financial:
- maintaining financial reporting for cash flow monitoring and business profitability
- manage customers accounts ensuring that invoices are issued and paid in a timely manner so as not to disrupt the workflow
- work with production/design/sales management team where necessary to ensure budgets are sufficient at time of quotation/order
Candidate profile:
- minimum five years’ of experience in a sales position in the design world, ideally in lighting
- strong affinity towards the design industry and/or luxury goods market
- strong commercial acumen, highly numerate
- hands-on mentality and able to work autonomously
- excellent communication and negotiation skills
- good working knowledge of MS Office (Excel), Google Workspace (google mail and sheets, calendar etc.), experience with Xero/unleashed or similar preferred but not essential
- fluency in English (both written and spoken)
- must be eligible to work in the UK
- salary dependent on experience
www.haberdashery.com
